FAQ

Why are the dial-up, CallAlert, and HiSpeed services being discontinued?

• • Because TurboUSA has determined they are no longer viable to maintain.

What are my options if I want to keep my email address after dial-up is discontinued?

• • You can either cancel with a short email response or opt to pay $5 a month, with billing automatically transferring.

How much does it cost to keep my email address, and how will I be billed?

• • The cost is $5 a month, billed to the card attached to your account.

Can I keep my email address without paying the monthly fee?

• • No, a monthly fee of $5 is required to keep your email address.

What happens if I choose not to keep my email address?

• • Your membership will be canceled, and the email will be deactivated.

How do I cancel my membership if I decide not to keep my email?

• • Simply respond to the email you received, stating your intention to cancel.

Will my email address remain the same if I choose to keep it?

• • Yes, your email address will remain unchanged.

How do I update my contact information associated with my account?

• • Contact our support team for assistance with updating your information.

Will my existing emails and contacts be transferred if I keep my email address?

• • Yes, your email address will be untouched, and all existing emails and contacts will remain.

Can I upgrade my membership to a different plan if I choose to keep my email?

• • No, the $5 per month plan is the only remaining option.

Are there any additional fees or hidden charges associated with keeping my email address?

• • No, there are no additional fees; it’s a flat $5 per month.

What happens if my payment method changes?

• • Contact our support team, and we will promptly update your payment information.

Can I access my email through different devices, such as smartphones or tablets?

• • Yes, you can access your email on various devices, including smartphones and tablets.

Is technical support still available for email-related issues after dial-up is discontinued?

• • Yes, limited technical support for email-related issues will still be available for now.

How do I retrieve a forgotten password for my account?

• • Contact our support team for assistance with password retrieval.

Will there be any changes to my email security or privacy settings?

• • No, there won’t be any changes, but feel free to contact support if you encounter any issues.